Price Match Guarantee

We constantly check hundreds of product prices and match the lowest price available in Nigeria for every product. We're convinced that you'll always get the best price when you shop with us but If you happen to find a lower price, we’ll match it or if possible, beat it.

How it Works

A price match may be requested before making a purchase or a price adjustment within 3 days after purchase.

How to Request a Price Match

  1. Get the SKU of the product that you want to price match on 24eleven.ng
  2. Get the product page URL from the retailers' website (displaying the lower price you would like to price match)
  3. Contact Us before you place the order

We will match the price subject to verification and the terms below.

How to Request a Price Adjustment

  1. Purchase any product at anytime from 24eleven.ng
  2. Find a lower price within 3 days after purchase
  3. Get the product page URL from the retailers' website (displaying the lower price you would like to price match)
  4. Contact Us

We will refund the difference. This is subject to verification and the terms below.

Guidelines

For the purpose of comparing prices, the price ("Price") is the total advertised price of the item including shipping costs, but the Price shall not include discounts (e.g discounts from a loyalty or membership program).

  • The item must be sold and fulfilled by reputable online retailers (social media vendors not included).
  • The online retailer's product must be new, identical (size, brand, weight, colour) to ours, and offered on the same terms.
  • The item must be in-stock at the online retailer's website AND on 24eleven.ng at the time of the price match request.
  • The actual price of the item must be verifiable and valid at the time of the price match.

Limitations

Our Price match and adjustment

  • is limited to one price match per item per customer.
  • applies to sales in Nigeria only.
  • cannot be used with our loyalty rewards offer or any other offer.

Exclusions

The Price Match Guarantee does not apply to:

  • Auction site prices.
  • Marketplace prices and prices from third party sellers.
  • Items offered as open box, refurbished or used.
  • Price which is the result of a typographical error.
  • Limited time or quantity promotions, exclusives, major-holiday sales, clearance sale, close out sale, liquidation, daily deals, coupon offers, gift card offers, financing, service offers, bundled offers, or free items.

24eleven reserve the right to modify these terms or discontinue the price match guarantee at any time without notice, to verify all information regarding the competing offer and to refuse a price match if in its sole discretion is unable to verify the competing price offer.

Copyright © 2018 24eleven. All rights reserved.