This privacy statement discloses our policies regarding information we collect from you and how we limit and protect the uses of that information.
Why We Collect Information
We collect and use personal details and other information to maintain the general and personified content and functionality of the website. In addition, we collect and use personal details to make it possible to accommodate your request and for processing your purchase on the website and any possible later claims, and to provide you with our services.
Information We Collect and How We Collect It
Through your use of the website, we may obtain various types of basic contact and user information such as your IP (or internet) address, your username, email address, and password, phone number, home address, name etc.
The information we collect includes (among others) the following:
IP address, cookies and web beacons
When you visit our website, our servers automatically save your computer's IP address. IP addresses will be collected along with information about the actual web pages that you visit on the website, the URL of the website you visited before coming to our Website and the URL of any website you visit next will be collected.
Most browsers are initially set to accept cookies, but you can reset your browsers to refuse all cookies or to indicate when a cookie is being sent. You can opt out of receiving cookies from any website by resetting your browsers. However, some features and services may not function properly if cookies are disabled.
We use other technologies like pixel tags and web beacons to track your use of our Website and promotions, or we may allow our Third Party Service Providers to use them on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behaviour on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes.
When you register with us, you provide us with certain personal information, such as your name, email address, home address, phone number etc. We may use your contact information to send you offers based on your interests.
We only collect email addresses that were provided to us directly by you. Your email address will only be used for the following purposes
a) Service emails (on updates, new design, new features, new products, offers etc.)
Without your approval, we will not:
a) Make your email address visible on the website
Combination of Personal Data
How We Use Your Information
We generally use your information only to operate the site and make your experience more efficient, effective and enjoyable.
As a general practice, we do not sell, rent or otherwise give user submitted information to any other party, except in limited circumstances such as compliance with law or with your permission, as noted below. Thus, we would not sell your name, email address or other personal information to mass marketers. If 24eleven is acquired or becomes part of another organization, we retain the right to transfer all exclusive control over that data to our new operating entity.
Most uses we make of your information are for site administration of your use of the site, such as processing and tracking of orders, diagnosing problems with our server, identification, security and billing. We may also use this information to contact you for operational purposes, such as notifying you of new products and promos.
We sometimes share aggregated data with some of our partners and for opinion and market research. However, none of this information identifies you in any way without your consent. For example, we may share data that shows that a certain percentage of our users buy a certain product, but there would be no identification of specific users.
There are circumstances where we may need to provide individual information to others. For example, we may disclose information if we, in good faith believe, it is necessary to identify, contact or bring legal action against someone who is violating the terms and conditions of the Website, breaking the law, causing injury to or interference with others or otherwise violating the rights of others. We may also disclose information to the extent we believe in good faith it is required by law or for administrative and other purposes we deem necessary to maintain, service and improve our products and service. In all such circumstances, we will limit what information we disclose to the extent we believe it to be appropriate.
We may also use third-party payment service providers (PSP), offering payment transaction services to Us in order to sell a product or service through the website. You explicitly consent that We may provide personal information collected from you to a PSP for the purpose of offering payment transaction service whenever you buy something from the website and that such PSP may use such data for (statistical) analysis of payment transactions. We shall be allowed to notify a PSP regarding a user that engages in (or who a party believes has engaged in) any activity that is illegal, that violates any person’s rights or that led to such user’s suspension or termination of use of the Website.
Third-Party Service Providers
The Service of the website may be used in conjunction with services provided through a variety of third parties. We may share personal information with these third parties to facilitate joint services that you request where such services is provided by Us and a third party. These third parties will use your personal information only for the purpose of providing such joint service.
We may also exchange information with third parties for the purposes of fraud protection and credit risk reduction.
Links to Other Sites
We have stringent security measures in place to prevent misuse, alteration, loss of and unauthorized or unlawful access to your information under our control. We use secure servers with firewalls when we collect data through the Site and Secure Socket Layers (SSL) coding when we collect debit or credit card details. These security measures make it hard for hackers to decrypt your details but we cannot guarantee 100% security. You are strongly advised not to send full credit or debit card details in unencrypted electronic communications with us. You are responsible for protecting against unauthorized access to your password and to your computer.
We provide all our users the opportunity to opt-out of receiving promotional/marketing related communications after setting up an account. If you want to remove your contact information from all our marketing lists, please send an email to hello[at]24eleven.ng.